The leading Web site address for American Airways is . You can ebook flights and search for holiday deals as well as other journey needs on the location. You may also access your American Airways account and speak to buyer service.
purchaser service agent from the “engineeringâ€/World wide web workforce named lisa essentially HUNG UP on me when i was talking. i’ve never experienced such a lousy expertise right before. she was incredibly rude right before hanging up.
I've built 3 tries to Speak to customer service by way of e-mail about a new Global flight wherein I had problems with not only the preferred seats that I didn't acquire, however the Terrible purchaser service by which my sister And that i obtained. She was discriminated against for remaining to big to be served food items as the tray couldn’t come down so the flight attendant said he couldn’t feed her. When there were open seats, and we might have been much better accommodated, as an alternative we were being put near the Home windows and caught there with infants.
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The last two instances I have flown on American Airways from BWI to MIA my precheck clearance hasn't revealed on my ticket. When I have spoken to buyer service I am dismissed with “It is simply a glitchâ€.
When we boarded flight 556 in monte go bay currently we had been the first persons inside our portion in the cabin and we noticed a backpack tucked guiding row eight without human being everywhere that it belonged to . We pointed it out to a man with an AA uniform who gave the impression to be a passenger and he was really impolite expressing it belongs to an AA worker and obviously I need to have never been on this sort of plane before. My husband And that i experience very not comfortable with this kind of reaction from 1 of the staff!!
On the returning flight we checked in as well as staff members greeted us and seemed pretty Experienced. Needless to say right until we Visit the counter. The young man was quite inexperienced. The agent beside him described that we place the incorrect ticket on one of our 8 bags. They two gentlemen could not do the job it out and mainly instructed us everything was Okay.
I was making an attempt to acquire ticket for fifteen calendar year aged son and couldn’t use Internet site for he was viewed as minimal. I referred to as shopper service and he or she assisted me with airline invest in. I particularly questioned if I required to terminate if I could within just 24hours. This attendant said Certainly. I learned four hrs later The key reason why son would need to fly was cancelled. I known as back to terminate the flight the attendant informed me I couldn’t terminate flight and it was a nonrefundable ticket. I advised her circumstance as said over she stated she couldn’t do everything. I questioned for a supervisor, I received one particular and stated the problem, she said I couldn’t cancel it and obtain my money back she was very impolite and hung up on me. I identified as back to check with for one more supervisor and as I was speaking with this supervisor she educated me that the last supervisor said in her history I refused voucher. What at any time a voucher was I wasn't even positive. Then next supervisor advised me what she thought. So the flight wasn’t cancelled since she mentioned to advice attend a couple days before I make my last decision and she or he would wave altering fee to do so And that i shouldn’t have any difficulty.
Undeniably believe that which you stated. Your preferred rationale seemed to be on the web The only element to recall of. I say to you, I certainly get aggravated at the same time as other folks consider fears that they plainly tend not to acknowledge about.
Had an on-line reservation established to go and when endeavoring to submit it told me to start over – I identified as a representative straight away and stated they could see the cost I had been quoted but when refreshed when up $120 – Tough to feel that they would not stand by what they might see on-line – I ended up having to pay the additional $a hundred and twenty simply because I desired Individuals precise flights – all over again tough to believe that they might not stand beside the web cost – pretty pricey
I even tried contacting on the phone and obtained nowhere; all I could hear is often a recurrent concept and when I ask for to talk to shopper relations, I'd get cling up on.
under no circumstances at any time acquired this sort of poor service and an organization that only doesn’t treatment about there having to pay clients
Whenever we finished going through Immigration and Customs and baggage and we experienced Excellent problem obtaining the 1 AA Purchaser Service person who was really challenging to manage regarding the arrangements for your night and up coming early morning. We acquired that there have been no lodge rooms accessible. At 11.45 pm he finally gave us a voucher for the 9AM flight the next morning in addition to a $twelve voucher for food items.
Speaking with the American Airlines agent is a challenge. Did you go in the similar problem or was you practical experience improved that most. Share your feelings with us.